These Terms apply to all Services provided by Flexi Boost Limited unless otherwise agreed in writing. If we issue a proposal, quotation, statement of work (SOW), order form, or service agreement, those documents form part of the contract. If there is a conflict, the order of priority is:
We will provide the Services with reasonable skill and care as required under Irish law. We do not guarantee specific outcomes (e.g., increased sales, business growth, rankings, profit, security, or performance) unless expressly agreed in writing.
If you are a Consumer:
Quotes are valid for 30 days unless stated otherwise. The scope of Services will be set out in writing. Any additional work outside scope may require written approval and additional fees.
Fees are agreed in writing. VAT will be charged where applicable. Unless agreed otherwise, invoices are payable within 30 days. We may suspend Services if invoices remain unpaid. For business-to-business transactions, late payments may incur statutory interest and recovery costs under Irish law.
The Client agrees to: provide accurate information; provide timely approvals and feedback; provide access to systems where required; maintain backups unless otherwise agreed; ensure they have all licences and permissions required. We are not responsible for delays caused by the Client or third-party providers.
Unless otherwise agreed in writing: each party retains ownership of pre-existing intellectual property; upon full payment, the Client receives a non-exclusive licence to use Deliverables for their own purposes; Flexi Boost Limited retains ownership of reusable methodologies, templates, tools, and know-how.
Each party agrees to keep the other party's confidential information confidential. This obligation does not apply to information that: is public through no breach; was lawfully known prior; is independently developed; must be disclosed by law. Confidentiality obligations survive termination.
Both parties will comply with GDPR and the Data Protection Act 2018. Where Flexi Boost processes personal data on behalf of a business Client, Flexi Boost will act as a processor and the Client as controller.
This section applies only if you are a Consumer and you purchase Services from us online, by email, by phone, or without meeting us in person first ("distance contract").
If you are a Consumer, you generally have the right to cancel the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day the contract is entered into.
To cancel, you must clearly inform us of your decision before the 14-day period ends. You can do so by emailing support@flexiboost.ie or writing to: Flexi Boost Limited, 77 Camden Street Lower, Dublin 2, D02 XE804, Ireland. You may use wording such as: "I hereby give notice that I withdraw from my contract for the supply of services."
If you cancel within the withdrawal period, we will reimburse all payments received from you without undue delay and in any event within 14 days of being informed of your decision to cancel. Refunds will be made using the same means of payment unless otherwise agreed.
If you requested that we begin providing Services during the 14-day withdrawal period, and you later cancel, you must pay us an amount proportional to what has been provided up to the time you informed us of cancellation.
If the Services are fully performed within the withdrawal period, you may lose your right to withdraw if: You requested that we start the service during the withdrawal period, and You acknowledged that you would lose the right to withdraw once the service is fully performed.
For B2B clients, refunds are not provided unless required by law or expressly agreed in writing.
For Consumers, refunds are handled in accordance with statutory consumer rights and the cancellation rules in Section 11.
To the fullest extent permitted by Irish law: Flexi Boost is not liable for indirect or consequential losses; Flexi Boost's total liability is limited to the fees paid by the Client in the 12 months prior to the event giving rise to the claim. Nothing limits liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; any liability that cannot be excluded under Irish law.
Either party may terminate: as stated in any service agreement, or for material breach not remedied within 14 days of written notice, or immediately if the other party becomes insolvent. Fees due remain payable on termination.
We are not liable for delays caused by events beyond reasonable control, including outages, cyber incidents, natural disasters, or government actions.
The laws of Ireland govern these Terms. The courts of Ireland shall have exclusive jurisdiction.
We may update these Terms from time to time. For Services, the version agreed at the time of contracting will apply unless otherwise agreed.
